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Voice Pay solution allows any user can make any kind of payment, especially to the MFIs (Micro Finance Institutions), just by talking over the phone via our Dialog Engine. This dialog engine will be connected to the user’s MFS (Mobile Financial Service) account and the payments can be done by authenticating the user.

Key Points

  1. Convert at least 15% of the inactive users to active users in 6 months
  2. Increase transaction volume by as much as 30%
  3. Make 99% of the population target user, rather than only the ones with digital literacy



  • Daily Transaction hearing
  • Last two balance hearing
  • Balance hearing of different accounts
  • Active/de-active Card/Cheque book
  • Inter Bank Fund transfer
  • Intra Bank Fund Transfer
  • Debit/Credit Card PIN set
  • Debit/Credit Card PIN change
  • Stop/Active Debit or Credit Card
  • Debit card issue/Replace request
  • Willing to get Credit Card
  • Opening Bank Account
  • Bank Loan information

Bill Payment

  • Pay Utility Bill
  • Educational Fees Payment
  • Pay insurance Bill


  • Product Information


  • Mobile phone top-up
  • MRT ticket top up

Use cases

Voice Pay would be available in the below use cases/industries; (and many more)

  • Micro Finance Institute (MFI)
  • Bank
  • Mobile Financial Service (MFS)
  • Micro Small Medium Enterprise (MSME)
  • Fast Moving Consumer Goods (FMCG)
  • Peer to Peer (P2P)
  • Bill Pay


  1. Voice Pay
  2. Customer Engagement
  3. AI-driven Call Center Connectivity

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