Customer Engagement

Product

Customer Engagement solutions are voice technology-based solutions that enable businesses and customers to effectively engage each other over the phone using IN/OUT bound calls. These solutions provide customers with an easy and efficient way to get the information they need, make requests, ask questions, and receive help when needed.

Feature

Query, Request, Complain
- Automated voice queries allow customers to quickly get the information they need without having to wait for an agent or call center representative to answer their call. Also, businesses can collect customer feedback or complaints from customers automatically. This saves customers time and makes it easier for businesses to provide a more efficient customer service experience.
Voice Reporting Service
- It allows customers to be aware of their financial and/or progress status. This helps the caller to be aware of his/her position and enables them to take an informed decision. Having this report over the phone gives the caller freedom not to carry any documents and can always get up-to-date reports on the go.
Transaction Verification
- It helps customers to ensure that their digital financial transactions are being carried out securely and accurately. This helps reduce the risk of fraud and other malicious activities.
OUT bound calls
- Not only handle the calls from customers, but we can also make Outbound calls using our AI. It is an automated system that allows companies to contact customers in an efficient and cost-effective manner. With AI Outbound Call, companies can:
  - Make automated outbound calls/notifications to customers with personalized messages.
  - Automatically gather customer data and identify potential problems.
  - Prompt customers to take action with automated reminders.
  - Monitor customer feedback and sentiment.
  - Analyze customer data to determine customer preferences.

Customer Engagement

Product

Feature

Services