On 30th June 2024, Hishab Technologies Ltd. (HTL) and Palli Sanchay Bank (PSB) have signed the agreement for HTL’s Voice User Interface (VUI) solution at the PSB’s Head Office in Dhaka, Bangladesh.
In this event, Md. Akram-Al-Hossain, Chairman of PSB, Mr. Sheikh Md Jaminur Rahman, Managing Director of PSB, Khan Iqbal Hasan, Deputy Managing Director of PSB and other members were present along with Mr. Zubair Ahmed, Founder & CEO of HTL, Mohammad Fayadan Hossain, Co-founder & Head of sales of HTL, Dr. Md. Mojibur Rahman, Chief Advisor of HTL, Mr. Arshad Huq, Advisor of HTL, Ariful Islam, Director of Sales of HTL and other members were present during the signing ceremony of the agreement.
PSB works as a Bank and will launch HTL’s solution throughout their business operation. They would also bridge the connection between their client and PSB digitally through the Voice User Interface “VUI”.
The Voice User Interface system will provide the following services to the bank:
i) Customer Engagement Services:
Financial reports for borrowers.
Verification of financial reports of borrowers.
Enquiries, requests and complaints of borrowers.
Designing Custom Conversations in Voice User Interface
ii) Micro Finance Institute (MFI) Engagement Service:
Instant Cash Transaction Verification.
Product Promotion.
Weekly and monthly payment reminders to borrowers.
Designing Custom Conversations in Voice User Interface
Those solutions will dramatically help PSB to:
To ensure the transparency of the transaction, the customers receive automatic calls from the system and make calls if necessary
Can verify the accuracy of the latest transaction.
To know the savings amount and credit status of the members in the bank.
Be informed about loan installments and defaults.
Can raise transaction feedback queries and complaints.
HTL’s VUI shall act as a Conversational Engine and perform Natural Language processing which will convert the audio command of customers and institutional users in a format which the system of PSB shall process.
About Hishab:
Hishab is a world leader in telephony based Conversational AI technology. It holds over 20 patents in over 27 countries across the world. Hishab's team is represented by people from 10 different countries across Europe and Asia. German and Norwegian Engineering meets with Japanese and Bangladeshi leadership to bring the world’s MOST innovative solution for digitalization of the mass across the world.
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